Privacy policy

OUR PRIVACY POLICY

At Karasu Teknik Electric Limited Company, we place great importance on protecting the personal data of our customers and business partners. This privacy policy explains how we collect, process, protect, and use personal information.

1. Data Collected

Personal data collected by Karasu Teknik may include the following categories:

• Contact Information: Name, surname, phone number, email address, physical address.
• Service Usage Information: Records of technical service requests, complaints, and feedback.
• Financial Information: Billing and payment details.
• Device Information: Device details and issue reports provided during technical service.

2. Methods of Data Collection

Your personal data may be collected through the following means:

• Applications and requests made via our website.
• Communications via email, phone, or physical correspondence.
• Information provided during technical service.

3. Purposes of Data Processing

The personal data collected is processed for the following purposes:

• Providing technical service and consultancy.
• Offering quick and effective solutions to customer requests.
• Performing billing transactions.
• Conducting customer satisfaction surveys and marketing activities.
• Carrying out operations in compliance with laws and regulations.

4. Data Security

Karasu Teknik ensures the security of your personal data through the following measures:

• Encryption methods and security protocols.
• Firewalls and security software to prevent unauthorized access.
• Regular privacy and security training for employees.

5. Data Sharing

Your personal data will not be shared with third parties except under legal obligations. However, it may be shared under the following circumstances:

• Upon request from official authorities.
• With business partners for service fulfillment.

6. Your Rights

You have the following rights regarding your personal data:

• To inquire if your data is being processed.
• To request information about processed data.
• To request the correction of incomplete or inaccurate data.
• To request the deletion or destruction of your data.
• To object to data processing.
  You can exercise your rights by contacting us at info@karasuteknik.net.

7. Privacy Policy Updates

Karasu Teknik reserves the right to update this privacy policy. Updates will be published on our website and will take effect from the publication date.

8. Contact Information

For any questions, feedback, or requests, you can contact us through the following channels:

Turkey Address:
Nidakule, Barbaros Mahallesi
Begonya Sokak No: 1/2
Batı Ataşehir – İstanbul (34746) / Türkiye
Phone: +90.533.421.22.66
Email: info@karasuteknik.net

Azerbaijan Address:
Bakixanov Kasabası
Yaver Aliyev No: 32
Bakü (AZ1024) / Azerbaycan
Phone: +99.450.220.98.18
Email: info@karasuteknik.net

This privacy policy establishes the fundamental principles for protecting and securing all personal data shared with Karasu Teknik.